Category Archives: Customer Experience Funnel

Head-to-Head: Part 2: Why Education is the New Sales and Marketing Engine for Builders

Head-to-Head: Part 2: Why Education is the New Sales and Marketing Engine for Builders

*If you missed part one, click here to watch it.

Head-to-Head (Part 2): Why Education is the New Sales and Marketing Engine for Builders

What if your marketing wasn’t about selling at all—but about helping? What if, instead of chasing leads, your buyers came to you already informed, aligned, and ready to take the next step? In this episode of Head-to-Head, I sit down with Sabine Steinbrecher, CEO and Co-Founder of Hiveologie, to explore how education-based marketing is helping home builders attract qualified buyers, boost conversions, and build long-term trust.

Today’s homebuyers are smarter, savvier, and more self-directed than ever. They’ve done the research long before they ever walk through your model door. So the real question isn’t “How do we sell more?”—it’s “How do we become the trusted voice buyers rely on while they’re still deciding?”

Sabine and I unpack how builders can shift from traditional advertising to education-driven content marketing that informs and engages at every stage of the buyer journey. From short training videos and homeowner onboarding tools to CRM-driven drip campaigns that keep homeowners connected after the sale, this episode shows how teaching, not selling, can drive measurable results.

In Part 1, we uncover why this approach works—how buyer behavior has changed and why old sales tactics fall flat. In Part 2, we show builders how to use educational marketing to convert leads, empower homeowners, and increase referrals.

If you’re looking for ways to generate higher-quality traffic, nurture trust, and grow your new home sales sustainably, this conversation delivers the roadmap. It’s time to stop shouting louder and start teaching smarter—because in today’s market, the builders who educate best are the ones who sell most. Grab something to take notes, you are going to walk away from this one with so many actionable items, you will hardly know where to start. But, start you must, because your web traffic is dropping with the new AI searches and unless you get on board this train, it is leaving the station with or without you.

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Special Edition (Part 1): Head-to-Head, Why Education is the New Sales and Marketing Engine for Builders

Special Edition (Part 1): Head-to-Head, Why Education is the New Sales and Marketing Engine for Builders

**Don’t miss out on Part 2 by clicking here. Why Education is the New Sales and Marketing Engine for Home Builders The way people buy homes has changed—big time. In today’s crowded marketplace, attention is the new currency, and buyers are a lot more intentional about where they spend it. If you’re a builder tryingContinue Reading

When was the Last Time You Experienced GREAT Customer Service?

When was the Last Time You Experienced GREAT Customer Service?

When was the Last Time You Experienced Truly GREAT Customer Service? In a world where one major airline recently told me, “We don’t do customer service anymore,” finding someone who goes the extra mile (or in this case, 200 miles by train and bus) feels like spotting a unicorn. Picture this: You’re on a dreamContinue Reading

Building Profitable Systems in Your Business

Building Profitable Systems in Your Business

In a recent episode of “It’s Not That Complicated” podcast, Kimberly Mackey discussed the importance of creating a strong company culture and how it can impact business outcomes. Mackey emphasizes that company culture is not just a set of values or a mission statement, but a way of doing business that can impact employee engagement,Continue Reading

Head-to-Head: Focus + Intensity = Results

Head-to-Head: Focus + Intensity = Results

(If you would like to read the discussion between Kimberly and Tug, the video transcription is at the bottom of the page.) Attention Builders, if you are in firefighting mode far more often than you would like, this video is a MUST-SEE! Learn how Tug Huddleston, of Red Door Homes of North Central Florida, wentContinue Reading

Selling Homes Predictably with Kimberly Mackey, Guest Speaker

Selling Homes Predictably with Kimberly Mackey, Guest Speaker

          Click here to listen to the podcast (47:41) on DoYouConvert.com Recently, Kimberly Mackey sat down with Kevin Oakley, the Managing Partner of Do You Convert  on the award-winning, Market Proof Marketing Podcast. They discuss a multitude of topics, including why builders can’t move forward to improve their sales numbers until theyContinue Reading

Head-to-Head with Bassam Salem-Making Artificial Intelligence Sexy and Personal

Head-to-Head with Bassam Salem-Making Artificial Intelligence Sexy and Personal

(If you would like to read the discussion between Kimberly and Bassam, the video transcription is at the bottom of the page.) Are you terrified that technology will replace you? Is it all happening so fast that you can’t wrap your head around it? How do you fit in? Artificial INTELLIGENCE is SMART! On thisContinue Reading

Head-to-Head with Jeff Shore: Through the Buyer’s Eyes

Head-to-Head with Jeff Shore: Through the Buyer’s Eyes

(If you wouild like to read the discussion between Kimberly and Jeff, the video transcription is at the bottom of the page.) What fun Jeff Shore and Kimberly Mackey had taking a deep dive into looking at the homebuying process “Through the Buyer’s Eyes.” You’ve heard it again and again, but homebuying is about relationshipsContinue Reading

Mackey is the Featured Guest on the Digital Marketing Podcast

Mackey is the Featured Guest on the Digital Marketing Podcast

Join hosts Greg Bray, President of Blue Tangerine and Kevin Weitzel, VP of Business Development and Sales at Outhouse with featured guest this week, Kimberly Mackey, the founder of New Homes Solutions. They discuss multiple ways to improve your customer’s buying experience, such as improving processes and technology. Kimberly is full of energy and herContinue Reading

FREE WEBINAR Part 2: Selling in a Time of Uncertainty-Ramping up in a Time of Uncertainty

FREE WEBINAR Part 2: Selling in a Time of Uncertainty-Ramping up in a Time of Uncertainty

When: Mar 27, 2020, 01:00 PM Eastern Time (US and Canada) REGISTER HERE FOR THIS WEBINAR (After registering, you will receive a confirmation email containing information about joining the webinar.) With the constantly changing landscape and different protocols from state to state, it’s important that we stay calm, safe, and healthy while still doing whatContinue Reading

Think Like a Customer to Create a Better Customer Experience

Think Like a Customer to Create a Better Customer Experience

TRANSCRIPTION (but put your earbuds on, you will enjoy the video much more than just reading below): Once again, this year I was honored to be included with the best thought-leaders of our industry when our friends at LassoCRM created “Top New Home Sales Tips for 2020.” I have been contributing to this phenomenal traditionContinue Reading

Builder Funnel Radio Podcast: Episode 43: The Customer Experience Funnel (CEF) w/Kimberly Mackey

Builder Funnel Radio Podcast: Episode 43: The Customer Experience Funnel (CEF) w/Kimberly Mackey

  In this May 2019 episode, Spencer Powell hosts Kimberly Mackey of New Homes Solutions Consulting. Kimberly talks us through the Customer Experience Funnel (CEF): Where it starts How it works The different stages of the CEF How to master yours to improve your homebuyer customer experience If your business thrives on new and repeatContinue Reading

How to Enhance Your Customer Experience to Boost Profits: Engaging Leads

How to Enhance Your Customer Experience to Boost Profits: Engaging Leads

How to Enhance Your Customer Experience to Boost Profits: Engaging Leads Filed in International Builders’ Show, Sales & Marketing on April 30, 2019 • 0 Comments This is the second portion of a two-part series that covers the integration of sales and internal operations to maximize success. Click here for Part I. It may sound contradictory to the nameContinue Reading

As Seen at IBS75: Do You Know How Much Sales Traffic You Are Missing?

As Seen at IBS75: Do You Know How Much Sales Traffic You Are Missing?

Back in 2008, I wrote an article entitled, “It is 7 PM, Do You Know Where Your Customers Are?” The gist of the article was that we, as builders, were not positioning our model hours to make it more convenient for our buyers to visit with our sales professionals at the times when the buyersContinue Reading

When Does the Customer Experience Start?

When Does the Customer Experience Start?

Asking when the Customer Experience starts is like asking the question, how long do you get to make a first impression? The answer for both is that they start well before initial contact is made with your prospect. Today’s buyers are more educated because of our connected world than they were just 5-10 years ago.Continue Reading